The Ghost Kitchens concept is a revolutionary takeout and delivery service that allows Walmart shoppers to select food and beverages from the menus of up to 25 national and regional restaurants and packaged consumer goods, combine them into a single order, and receive a text message when their order is ready. This service is provided by Canadian ghost kitchen specialist Ghost Kitchen Brands, who have an agreement with Walmart to open at least 30 U. S. locations in the next two years.
Customers can order a combination of items for delivery or collection while shopping, either through the mobile app or through the on-site kiosks. Ghost Kitchens operates all of its locations through licensing agreements with brands. Each kitchen has about two or three employees who are cross-trained in the different concepts. Ghost Kitchens expects to finally have 800 locations in the U.
S., targeting non-traditional, high-traffic sites in retailers and malls, as well as independent stores. At some of its Walmart locations, it is replacing McDonald's. The selection of brands available at the Rochester branch includes Quiznos, Saladworks, Shaquille O'Neal's Big Chicken, Cinnabon, The Cheesecake Factory Bakery, Pepe's Perogies, Rocky's Italian, Canadian Jerk, Slush Puppie, Monster Cupcakes, Amaya Indian Street Food, Taco Del Mar, Lola's Latin Food, Tazo, Red Bull, Crêpe Delicious, Nescafe and Ben & Jerry's. Other international concepts include Costa Coffee and BeaverTails from Canada and Yogen Fruz from the U.
K. Ghost Kitchens employees are cross-trained in all 25 branch concepts. Each Ghost Kitchens offers reduced menus based on restaurant concepts to make operations more efficient. Ghost Kitchens operates all restaurant concepts at their locations, rather than leasing space to other operators.
The Ghost Kitchens sites also serve as delivery centers for restaurant and food service brands through third-party delivery services such as DoorDash and Uber Eats. The Ghost Kitchens concept has been installed in two Walmart stores in Ontario, and three more are due to start operating in April, including two in Quebec and six Walmart facilities in New York State. In addition to its Walmart branches, Ghost Kitchen Brands operates 20 independent locations that offer delivery to third parties in its restaurant portfolio.